facts + fine print

WHEN and How WILL MY ORDER SHIP?

All orders are subject to a handling period before they are shipped. Except for custom orders, all in-stock purchases ship within 1-2 days of payment.  All orders are shipped via USPS.  

Please keep in mind delivery dates may change due to inclement weather conditions and holidays.

 

EASY RETURNS

If we didn't meet your expectations or if you have had a change of heart, your order

can be returned within 30 days of the purchase date.  Once your return is received your purchase price, minus the cost of shipping will be refunded.  Please email us at Joy@knotsofcare.com with your return request and any suggestions on how we can make things better.

Gift Cards are Non-refundable. 

 

TRACKING YOUR ORDER

A tracking number is emailed to you once we ship your order.  You may also email us to obtain your tracking number.

 

PRIVACY POLICY

This Privacy Policy will help you understand how Joy White LLC. dba knotsofcare.com (“Knots of Care”, “us”, “our” or “we”) processes any and all data and information collected in relation to your use of our website. We are committed to protecting and respecting your privacy. By using this website, you consent to this Privacy Policy.

This Privacy Policy will help you understand how Joy White LLC. dba knotsofcare.com ("Knots of Care," "us," "our" or "we") processes all data and information collected concerning your use of our website. We are committed to protecting and respecting your privacy. By using this website, you consent to this Privacy Policy.

 

Information Collected

We collect information from visitors to knotsofcare.com through data capture forms and contact forms. We collect your details when you email us with an inquiry. We process the personal information

you have given for the purposes of providing:

  • The information you have requested

  • Appropriate and useful communications

  • Assistance to help improve our services and your experiences                                   

We may collect information automatically about your visit to our website through the use of Cookies or Log Files, as described below.  

Cookies and Web Beacons

A cookie is a small data file which may include a unique anonymous identifier that is sent to your browser from a website's computer. It may be used only during your session (a "session" cookie) or may be stored on your computer's hard drive (a "persistent" cookie). Cookies can contain data about user movement during the visit to the website. If your browser software is set to allow cookies, a website can send its cookie to you.  Cookies are a mechanism for maintaining continuity during a user's visit to a website.

They allow data to be kept for users' benefit as they navigate a site. This is referred to as a "session" or "management" cookie. These cookies go away when you terminate your visit to the website as they are maintained only in your browser's active memory during your session. Cookies may also be stored on your computer so that a website can recognize you on subsequent visits. They are read by the website that sent them whenever you re-visit the website. They are used on websites that require you to log in so that you can avoid having to enter all of your login information every visit. They may store information on your unique identifier and the areas of the website you have visited before. These cookies are stored on your computer's hard drive after you have left your website visit and consequently are often referred to as "persistent" cookies. You can configure your browser to accept all cookies, reject all cookies, or notify you when a cookie is sent. 

 

Log Files

Knots of Care follows a standard procedure of using log files. Logfile information is automatically reported by your browser each time you request to visit a webpage. The data collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and the number of clicks. These are not linked to any information that is personally identifiable. If used, the purpose of the data is for analyzing trends, administering the site, tracking users' movement on the website, and gathering demographic information.

 

Children's Information

In compliance with the Children's Online Privacy Protection Rule ("COPPA"), Knots of Care does not knowingly collect any Personal Identifiable Information from children under the age of 13. If your child provided personal information on our website, we encourage you to contact us; we will do our best to remove the information from our records.

 

Links to Other Websites

Knots of Care is not responsible for the practices employed by any external websites or services linked to or from knotsofcare.com, including the information or content contained within them. Our Privacy Policy does not apply to those third-party websites or services. Your browsing and interaction on any third-party website or service, including those that have a link on our site, are subject to that third party's own rules and policies. Also, you agree that Joy White LLC., dba as Knots of Care, is not responsible and does not have control over any third-parties that you visit.

 

Online Privacy Policy Only

This privacy policy applies only to our online activities and is valid for visitors to knotsofcare.com with regards to the information that is shared and collected. This policy does not apply to any information collected offline or via channels other than this website.

 

General Disclaimer

While every effort is made to keep information provided over the internet accurate and up-to-date, Knots of Care does not certify the authenticity or accuracy of such information. No warranties, express or implied, are provided for the content, records and mapping data herein, or their use or interpretation by the User.  Knots of Care assume no legal responsibilities for the information or accuracy contained in this data, including any action taken from reliance on any information contained herein and shall have no liability for any damages, losses, costs, or expenses, including, but not limited to attorney's fees, arising from the use or misuse of the information provided herein. The User's use thereof shall constitute an agreement by the User to release Knots of Care and its' agents from such liability.

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